All posts by Kadee Todd

Hiring – Customer Technical Support Representative

903 Broadband has an immediate opening for a Customer Technical Support Representative. Interested individuals should send a résumé to lcruz@903bb.com.

Duties and Responsibilities:

•Here at 903 Broadband, our customers are always our #1 priority. Therefore, first and foremost, the individual in this position will be expected to provide excellent customer service each day.

• Answer incoming phone calls and listen to descriptions of customer issues and determine how they can be fixed.

• Use information from customers to diagnose technical issues and walk customers through the steps needed to fix various problems.

• Respond to emails and online requests for technical support.

• Support is performed over the phone and with remote access software.

• Support will include MS Windows 7, 8, and 10, MS Office 2013, 2016, and Office 365, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications. Experience with using and supporting MS Office and Outlook is required.

Job Information & Requirements:

• This individual will be assigned an 8-hour shift during the main support hours of 9am-9pm, Monday-Friday

• During the assigned shifts, candidates should expect nearly 100% of their day on the phone at our office in Leonard, TX.

• Candidates should have at least 1 year of first level help desk call center experience, preferably in a multi-channel environment.

• Benefits will be offered by 903 Broadband.

• Customer Technical Support representatives are good listeners and problem-solvers who can diagnose and fix problems based on very little information.

November Special!

New customers will receive a $50 discount on their installation fee for participating in our food drive. New customers may give 10 non-perishable food items to our technician at the time of installation

Current customers will receive a $10 credit on their next bill if they donate to our food drive. Current customers may bring their 10 non-perishable food items to our office to receive the credit.

All food items will be donated to the Fannin County Food Pantry.

Now servicing Telephone!

True high-speed internet is finally here! Now you can get speeds of up to 20 Mbps download, unlimited usage, and no contract. Perfect for streaming all the videos you want to multiple devices at the same time. Call our office today for more information!

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