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903 Broadband Welcomes Tyler McCarley to the Team

903 Broadband is excited to announce Tyler McCarley joining our team.  Tyler brings a wealth of knowledge in the WISP industry having been directly involved in it since 2003.  Tyler has worked every facet of the business from an install technician, to phone support, to account billing, and operations manager/general manager.  903 Broadband’s and Tyler’s views are directly inline that the customer will always come first and we are here for you, the customer.  We are thrilled to have him on our team for sure.

How Do I Choose The Best Local ISP?

When shopping around for local Internet service, it often means that a customer will compare several different companies.  Initially, it is wise for the customer to decide if they want a dial-up connection or broadband services. When comparing local ISP’s, some contributing factors in a customer’s decision will likely be the connection speeds offered, price, and location.  In the end, a customer will make their final choice by selecting a local ISP that offers the best type of services that they are looking for.

A customer’s first step in selecting the best local ISP is to research and learn about the options available to them. A customer may find that they may acquire DSL, dial-up service, broadband, or satellite depending on where they live. Once a customer has learned what types of services they may enlist, their preferences are then determined.

The majority of people prefer broadband service to dial-up Internet, as broadband is a constant connection. Considering that going online with broadband Internet is as simple as perhaps opening a web browser, it makes it a more desirable Internet solution.  With dial-up services, customers must have a local-access number and they must allow their computer’s modem to dial into the connection—this takes a few moments, and in comparison to a broadband solution, it may seem like it even takes too long.  With broadband services, a customer is also able to talk on the phone and use the Internet at the same time.

The speed of a connection is also a critical determiner for when a customer is choosing a local ISP. In general, broadband services provide the fastest Internet speeds—though speed can differ from service provider to service provider. A customer would be wise to compare the speeds between services when looking for a local ISP. This way, they are able to gauge who provides the type of service and the Internet speed that they are looking for. If a customer is only using the Internet on occasion, or if they aren’t concerned with connection speed, they may select a dial-up service that meets their needs.

Local ISP’s also differ in their pricing structures. For instance, a dial-up service will typically be cheaper than a broadband solution. For a customer to select the very best local ISP for their Internet solution, it is wise for them to research and compare companies that provide what they are looking for. Often times, local ISP’s will offer introductory benefits for new customers that make services more affordable.

Top 5 Reasons to go with a Local ISP versus a National ISP

Reason #5 location, location, location.  In the big scheme of things a huge deciding factor when selecting an Internet service provider is what’s actually available in your area.  Let’s face facts, it is comforting to stick with a National ISP, a familiar name, one you’ve heard on loads of commercials.  So when it suddenly occurs to you that your old ISP doesn’t serve your new address don’t panic.  There are plenty of Local ISPs out there to choose from.

Reason #4 cost is generally a determining factor when choosing any kind of service provider and choosing an ISP is no different.  National ISP advertise inexpensive upfront costs that usually come with large price tags later on down the road, such as annual agreements and early termination fees.  These low prices often do NOT include taxes and other associated fees that can really add up.  In the end, that low monthly bill your expecting turns out to be a far cry from what you thought it should be. This alone can lead to me shopping around for another service provider.  Your Local ISP is going to offer you price options that don’t change and are often quite a bit more reasonable then a National ISP.

Reason #3 download and upload speed is another determining factor when selecting an Internet service provider.  The nice thing about choosing a Local ISP is that your speed is often more reliable for one simple reason, the amount of data usage at any given time.  That obscenely fast download speed, offered by your National ISP, is only wonderful if that’s the speed you’re actually getting.  Data cables are only capable of transferring a certain amount of data at any given time, when usage is high, than speed suffers as the cable reaches capacity.  Simply put your local ISP can offer you a more consistent speed since the amount of data being transferred is only as much as the number of customers they are servicing.

Reason #2 reliability may not be the first thing you ask when shopping for a new internet service provider, however it is possibly the one thing that can make or break your relationship with your ISP.  As we move towards a wireless, paperless society we rely more and more on our ability to quickly and easily access this information via the world wide web.  If for any reason there is a disruption in this vast array of information on the information super highway, than suddenly, or so it may seem, life comes to a screeching halt.  Every millisecond we spend down costs us money, whether you are a major corporation or a single consumer.  Technology occasionally fails, this is a fact of life, however your local ISP is likely to have a service technician available and near by to get you up and running, while your national ISP may take several times longer due to the greater distance in service area.

Reason #1 customer service is, or at least to me, a deal maker or breaker.  It is the first impression we as consumers gather on that initial phone call to inquire about service.  If that voice we hear on the other end of the line is friendly, clear and inviting, than chances are we’re in, or at least the ISP has made it past our first cut.  Even after you have chosen the ISP retained their services and have been a happy customer without issue, it would only take one person with the wrong attitude to cause a break up!  Customer service is the single most important thing a business can offer, more important then cost and speed.  If the customer service is poor chances are a break up is in the near future.  We’ve all heard the scenario, your being on hold for a hour or longer only to be hung up on or told you need to call a different number after the computer voice you have been communicating with finally acts like it understands you and transfers you to what you think will be a real human voice!  It is a far more likely scenario, that your local ISP will have an actual human voice answer the phone in the first place further and that this person will likely be the person who can actually help you!

The Truth about High Speed Internet Providers Claims of Download Speed: Why you should trust your local ISP.

You’ve decided to move from the comfort and convenience of the city to the peace and tranquility of the country.  You’re all set up with a new home office, ready to enjoy your new setting and leave the hustle and bustle of city life behind.  You’ve planned every detail of this life changing decision, you have a new zip code, a new area code, a new office chair and as you making your final preparations for your big move you call your ISP to transfer your awesome super fast broadband internet service to your new address and that’s when you get the news…They do NOT service the area you are moving too!

All right, no sweat, you have the power of the Internet at your fingertips.  So you hop online and search for ISPs in your new zip code, only to discover that the big, always available (or so you thought) companies that you have come to rely on so much for their superfast broadband service, have absolutely NO coverage for your new home office!  As the panic begins to set in you have visions of angry clients screaming through your phone about an email that you are still waiting on to download because you could not get “high speed” internet service and you are waiting thirty minutes for a 100k document to download, right??

Well, not quite!  Did you know that those super fast speeds that the “big” ISPs are advertising are based on claims of speed, not actual proof of speed?  What?  And that speed and rates may vary? Come again!!  Read the fine print! Things like, “rates and bandwidth options vary” or “Speed claim(s) based on maximum speed capabilities which may vary” or other interesting remarks.

If your anything like me then you rely on lightening fast speeds for both downloading and uploading.  You got that super fast package with the extra booster turbo blast to kick it up a few notches, you didn’t mind paying the extra money because you enjoyed the speed at which your Netflix downloaded and at which your last project uploaded from your office to your client’s server.  However, like me, you also got feed a lie and then bought into that lie with a fat monthly bill!  That super fast package you paid for each month promising you 100+Mbps probably only delivered about 20Mbps a speed that cost about ½ of what you paid!!  Truth is the BIG ISP companies sell you on “Claims” of high speed, but they are just that, claims.  Don’t be fooled by the big numbers, your local guys can give you the exact same speed you have had all along, they just leave off the shiny packaging!

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