FAQ

Frequently Asked Questions:

Q: What will my install look like?

A: How It Works

Q: How will I receive my bill?

A: 903 Broadband customers receive their bill by email ONLY. Email will come from billing@903bb.com and will have your invoice as an attachment.

Q: When is my bill due?

A: You will receive your bill by email on the 1st of every month. It is due by the 15th. The cutoff date for non-payment is on the 25th. A late fee of $10 is applied on the 25th.

Q: What if I haven’t received my bill?

A: If you do not receive your bill on the first, please check your SPAM and junk email folders as sometimes our emails get filtered to there. If you cannot find it give us a call and we will resend the bill. Also ask customer service to make sure that we have the correct email. Spelling could be incorrect for example.

Q: How do I access my account online?

A: Customers can see their bill, pay their bill, set up automatic billing, and change their email address online by getting on your online user portal. You can go to https://billing.903bb.com or http://903bb.com and click “Customer Login” in the right-hand corner.

Q: How do I get a portal username and password?

A: Your portal username is automatically set as the email address you gave us during setup. This would be the same address we are sending bills to. You can easily reset your password by going to the Portal Login Page, click “Forgot Password” and all you have to do is enter your email and it will send you a password reset link to that address.

Q: How do I contact support?

A: Call 855-903-3527 and choose option 1 or if you are able to access  your account online you can open a ticket which comes directly to us. The third option is you can message us on Facebook with your issue and we will respond back as quickly as possible.

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